RT Journal Article SR Electronic T1 Communication Skills for Leading and Managing Others JF American Society for Clinical Laboratory Science JO Clin Lab Sci FD American Society of Chemistry and Laboratory Science SP ascls.118.000596 DO 10.29074/ascls.118.000596 A1 Catherine N. Otto YR 2018 UL http://hwmaint.clsjournal.ascls.org/content/early/2018/08/23/ascls.118.000596.abstract AB Effective communication skills of supervisors, managers and leaders are associated with employee job satisfaction, supervisor credibility and improved organizational outcomes. Understanding the fundamentals and principles of communication is the first step to developing effective communication skills. Coaching employees and managing conflict are two situations in which effective communication skills improve outcomes. Effective communication skills may be learned.