TY - JOUR T1 - Communication Skills for Leading and Managing Others JF - American Society for Clinical Laboratory Science JO - Clin Lab Sci DO - 10.29074/ascls.118.000596 SP - ascls.118.000596 AU - Catherine N. Otto Y1 - 2018/01/01 UR - http://hwmaint.clsjournal.ascls.org/content/early/2018/08/23/ascls.118.000596.abstract N2 - Effective communication skills of supervisors, managers and leaders are associated with employee job satisfaction, supervisor credibility and improved organizational outcomes. Understanding the fundamentals and principles of communication is the first step to developing effective communication skills. Coaching employees and managing conflict are two situations in which effective communication skills improve outcomes. Effective communication skills may be learned. ER -