RT Journal Article
SR Electronic
T1 Communication Skills for Leading and Managing Others
JF American Society for Clinical Laboratory Science
JO Clin Lab Sci
FD American Society of Chemistry and Laboratory Science
SP 153
OP 157
DO 10.29074/ascls.2018000596
VO 31
IS 3
A1 Otto, Catherine N.
YR 2018
UL http://hwmaint.clsjournal.ascls.org/content/31/3/153.abstract
AB Effective communication skills of supervisors, managers, and leaders are associated with employee job satisfaction, supervisor credibility, and improved organizational outcomes. Understanding the fundamentals and principles of communication is the first step to developing effective communication skills. Coaching employees and managing conflict are 2 situations in which effective communication skills improve outcomes. Effective communication skills may be learned.