Table 1.

Survey questions as part of each domain for the pre- and postevent surveys

Survey Questions in Each Domain
Patient interactions
 Enter room and introduce self
 Explain what you are there for
 Ask patient to make a fist
 Ask patient to hold gauze
 Thank patient for cooperation
 Make eye contact and smile
Phlebotomy skills
 Evaluate labels for proper tubes to draw
 Inspect arm
 Apply tourniquet
 Ensure all material is prepared for draw
 Clean area for venipuncture
 Anchor vein
 Clean smooth motion venipuncture
 Ensure tubes are in correct order of draw
 Remove tourniquet before needle
 Remove last tube before needle
 Place gauze over site
 Check site and apply bandage
 Clean up all materials
Safety skills
 Wash or sanitize hands prior to performing phlebotomy
 Wash or sanitize hands after performing phlebotomy
 Wear gloves
 Check patient wristband
 Correctly label tubes
 Return bed rail