Communication Skills for Leading and Managing Others

Catherine N. Otto

doi:10.29074/ascls.118.000596

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Catherine N. Otto 1

Rutgers University, The State University of New Jersey

↵* Corresponding author; email: co247{at}shp.rutgers.edu

Abstract

Effective communication skills of supervisors, managers and leaders are associated with employee job satisfaction, supervisor credibility and improved organizational outcomes. Understanding the fundamentals and principles of communication is the first step to developing effective communication skills. Coaching employees and managing conflict are two situations in which effective communication skills improve outcomes. Effective communication skills may be learned.